Refund policy

Last Updated: July 28, 2026

At Tfzcall, customer satisfaction is our priority. We understand that sometimes a purchase may not meet your expectations, and we are committed to providing a clear, transparent, and convenient return and refund process.

Return Window

Customers may request a return within 30 days after receiving their order.

Return requests submitted after this period may not be accepted.

Return Eligibility

To be eligible for a return, items must meet the following requirements:

  • Items must be unused, unworn, and in original condition
  • Items must include original packaging and tags
  • Customers must provide proof of purchase, such as an order confirmation

Items that do not meet these requirements may not be eligible for return.

How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us at hello@tfzcall.com with your order number and reason for the return.
  2. Our team will review your return request within 24–48 business hours.
  3. If your return request is approved, we will send you detailed return instructions and the authorized return address via email. A return label will be provided.

Please do not send items back before receiving return authorization. Unauthorized returns may not be accepted.

Return Shipping Costs

  • Customer Responsibility: Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
  • Original Shipping Fees: Original shipping charges are non-refundable.
  • No Restocking Fee: Tfzcall does not charge any restocking fees for approved returns.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order with photos or videos of the issue.

Tfzcall will provide a free replacement or a full refund, and we will cover all return shipping costs for defective or incorrect items.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be issued to the original payment method used during checkout.

Refund Processing Time

Approved refunds are processed within 1–3 business days after approval.

Your bank, credit card company, or payment provider may require additional time to display the refunded amount in your account.

Late or Missing Refunds

If you have not received your refund after the expected processing period, please:

  1. Check your bank account or payment account
  2. Contact your credit card provider or payment service provider
  3. Contact your bank for additional assistance

If the issue continues, please contact us at hello@tfzcall.com.

Sale Items and Final Sale Items

  • Discounted items are eligible for return if they meet all return requirements.
  • Items clearly marked as "Final Sale" are not eligible for return or refund.

Exchanges

We offer exchanges for items that arrive damaged, defective, or incorrect at no additional cost.

If you wish to exchange an item for a different size, color, or style, please contact us at hello@tfzcall.com to initiate a standard return and place a new order.

Shipping Information

For information about order processing times, shipping methods, and delivery estimates, please review our Shipping Policy.

Payment Information

For information about accepted payment methods and payment processing, please review our Payment Policy.

Related Policies

For more information about our store policies, please review:

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Business Name: Tfzcall
Website: www.tfzcall.com
Email: hello@tfzcall.com
Phone Number: +1 361-901-9257
Business Address: 322 N Lee St, Mathis, TX 78368, United States

Customer Service Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (Central Time, CST/CDT)
Sunday: Closed